Shaw Direct equipment has been known to be susceptible to interference from the following products: In most cases a service call or dish relocation will resolve the issue.Īre you using an electronic product that maybe causing interference with your Shaw Direct system? The solution will be different depending on the object. Depending on where your dish has been installed, you may experience loss of signal due to obstruction by a tree, new construction, or simply a movement of the dish itself. Our satellite requires a clear line of sight. RG59 cables will tend to work for a short time on some Shaw channels before burning out.
Shaw Direct requires an RG rating of RG6 or higher to work. Inspect the coaxial line for an RG specification written on the side. If you require more lines than your dish currently has capacity for, please call us to discuss possible solutions. Generally, if a splitter is suited to a situation, our installers will let you know. Try hooking up the receiver to a segment of cable before the joiner to see if the joiner is the cause of the signal dropout.Īpart from a few rare situations involving special equipment, splitters will cause signal dropouts on what will seem like random channels. Some surge protectors come with coaxial ports which will cause problems when used with satellite. Joiners also may occasionally burn out, requiring replacement. Joiners used with our system need to be high power passing, with a maximum frequency range of 2100 MHz or higher to work. If you are not able to do so safely and without damaging your equipment, please contact our call center at 1-88 to arrange for a service call. If you are able to do so safely, GENTLY brush the snow off the dish.
Snow accumulation on the surface of the dish, arm, or LNB can cause signal strengths to drop. Try swapping the location of the receiver to see whether the issue follows the receiver or if it's the line that may be faulty. If you are experiencing signal loss on only one receiver, the weather is not likely responsible.
If the problem persists after weather conditions have improved, please contact our call center at 1-88. If you are experiencing signal loss on all receivers, it is very likely that the weather is to blame.What are the weather conditions in your area?
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